It is important to us that you as a customer are satisfied with the service you have received and the products you use. If you are not satisfied, please contact us in one of the following ways to make a complaint:

Call us and report your complaint

Describe your complaint, what has happened and what you think is wrong. 

To be able to identify you as a customer when you call, you must have our telephone service (personal service) activated. 

Private customer: +46(0)771-22 11 22
Log in and get access to telephone banking (Other services/Telephone banking)

Corporate customer: +46(0)771-33 44 33
How to activate personal service (in Swedish)

Visit one of our branch offices and report your complaint

Describe your complaint, what has happened and what you think is wrong. 

Notification of decision

We will handle your complaint in accordance with the bank’s procedures and get back to you with a decision as soon as possible.

If you are not satisfied with the initial appraisal of your complaint, you can appeal the decision to Swedbank’s Customer Ombudsman.

1. Download the appeal form

Appeal of the bank's decision (pdf)

2. Please fill in all details as detailed as possible

Describe what you think is wrong, who you have previously been in contact with and why you want to appeal the decision you have received.

3. Submit the form 

Send the form by email here or mail it to the folllowing address:

Swedbank
Klagomålsansvarig/Kundombudsman
SE-105 34 Stockholm

If for some reason you are unable to use the form, please submit a description of your request. For us to be able to handle your appeal, you must answer all the questions in the form.

Swedbank Försäkring

If your case concerns insurance products from Swedbank Försäkring, submit your complaint directly to Swedbank Försäkring by email here or mail it to the following address.

Swedbank Försäkring
Klagomålsansvarig
SE-105 34 Stockholm

If you are not satisfied with the bank's final decision after the reappraisal by Swedbank’s Complaints Officer, you may turn to the external alternatives described below. You are also always free to approach these instances after the bank’s first decision.

If you are a corporate customer, you are limited to the district court for further review.

Swedish National Board for Consumer Disputes (ARN)

Kungsholmstorg 5, Box 174, 101 23 Stockholm, phone 08-508 860 00
arn.se

The National Board for Consumer Disputes (ARN) is a public authority whose main task is to impartially try disputes between consumers and business operators. The filed complaint must be in writing. For the Board to try the dispute there are certain value limits as well as time limits that have to be met. Whoever files a complaint must pay a fee. The fee is SEK 150 per filed complaint. The bank undertakes to assist the National Board for Consumer Disputes in the Board's settlement of the dispute.

Consumer guidance

Consumer guides available in many Swedish municipalities supply free information and advice regarding household economics and legal issues.

The Swedish Consumers' Banking and Finance Bureau (Konsumenternas Bank- och finansbyrå)

Box 24215, 104 51 Stockholm, phone 0200-22 58 00
konsumenternas.se

An independent agency whose objective is to meet consumers' need for information and advice regarding financial services and support in dealings with finance companies. The agency is in contact with complaint officers at banks and securities institutions.

District court

A case can always be referred to a legal review at a district court.
domstol.se

Special information

Agreements that you have entered as a consumer with the bank via online banking or the mobile app

If you have entered into an agreement with the bank via online banking or the mobile app, and a dispute has occurred that you are unable to resolve with the bank, you can use EU's Online Dispute Resolution platform.
webgate.ec.europa.eu

In the form on the online platform, enter this address of the bank.

Also, when you file your report via the online platform, the matter will be sent to ARN for consideration. Find more information about online dispute resolution at Konsument Europa.
eccsverige.se

Handling of personal data

If you feel that your rights regarding the handling of your personal data are not fulfilled, you have the right to contact Swedbank with questions, request of register extract, request of revocation of consent and request to assert other rights.

If you wish to submit a complaint regarding the handling of your personal data or rejection of any previous requested rights, then contact Swedbank’s Data Protection Officer in writing.

Swedbank Dataskyddsombud, Swedbank AB, SE-105 34 Stockholm

You also have the right to submit complaints regarding the handling of your personal data to the Swedish Authority for Privacy Protection (Integritetsskyddsmyndigheten) if you feel that the handling of your personal data infringes on your rights and interests according to applicable law.

Swedish Authority for Privacy Protection, imy.se

Find more information about personal data handling and additional points of contact at swedbank.se/personal-data and in Swedbank Group Privacy Notice.

swedbank.se/personal-data

Swedbank Group Privacy Notice (pdf)